Troubleshooting
Track down errors, display problems and unexpected behaviour.
Patient, practical support for problems, questions and changes, without making technology feel more complicated than it needs to be.
Whether something has broken or you simply are not sure what to do next, I will explain the options and help you move forward.
You can come to me with a problem in plain English. I will investigate what is happening, explain it clearly and agree the most sensible response before making changes.
Support can be occasional or part of an ongoing website management arrangement, depending on how often your team needs help.
Track down errors, display problems and unexpected behaviour.
Help with themes, plugins, editing and site administration.
Product, theme and storefront assistance for growing shops.
Patient help updating pages, images and important information.
A clear second opinion before you make a technical decision.
Regular access to support through website management.
Tell me what happenedShare the issue, question or change you need.
I investigateI review the website and identify the likely cause or options.
We agree the workYou receive a clear explanation of the next step and cost.
I fix and explainThe work is completed and you know what changed.
A screenshot, link or simple description is enough to start.